Shipping and Delivery.
We use Royal Mail (1st unopened and in a re-saleable condition class tracked and signer) for UK orders. Delivery time is 1- 3 working days.
If you have not received your item within 5 working days in the UK and 20 working days out of the UK please contact us.
International orders will be delivered by UPS.
We post orders from Monday to Friday. All orders made after 3.00pm will be processed the next working day.
Cancelation and returns.
If you changed your mind and want cancel your order once you paid for your order, please contacts us by email email@example.com
All returns and claims for goods damaged while transportation must be made within 7 days of receiving your order.
If we receive your request for your order cancelation before we proceed your order, we will refund you in full including delivery charge.
If you receive your order and are not satisfied with your goods, we will refund for goods returned within 14 days of delivery day, providing that you return items in original packaging, and items are unused, and in re-sail condition.
Unfortunately, we do not refund the initial postage cost unless your goods were damaged in transportation or deemed faulty.
All returned goods must be safely packed, and sent by recorded delivery.
Please ensure that when returning your goods, you provide us with the following details: order number, your name and your contact details such as email or phone number, and why you return products.
Once we receive your return and your return being accepted, we will proceed with a refund.
Please allow 7 working days for money to reach your account.
Eyelash Design London ltd.
407- 409 Oxford Street,
W1C 2PE, London. UK